Agenda and minutes

Performance and Finance Scrutiny Committee - Wednesday, 8th September, 2021 7.00 pm

Venue: Council Chamber, Surrey Heath House, Knoll Road, Camberley, GU15 3HD. View directions

Contact: Katharine Simpson  Senior Democratic Services Officer

No. Item


Minutes pdf icon PDF 146 KB

To receive, and confirm as being a correct record, the minutes of the meeting of the Performance and Finance Scrutiny Committee held on 7th July 2021.


RESOLVED that the minutes of the meeting of the Performance and Finance Scrutiny Committee held on 7th July 2021 be approved as a correct record and signed by the Chairman.


Five year Strategy Update pdf icon PDF 705 KB

To receive an update on the development of a new Five Year Strategy for the borough including an update on the outcomes of recent consultation exercises.

Additional documents:


The Committee received a report providing an update on the work to develop a new Five Year Strategy for Surrey Heath Borough Council.


The Committee was informed that the Strategy’s development had been guided by a cross party task and finish group which had, to date, met five times and agreed that the strategy would be focused around the following four overarching priorities:


·         Environment

·         Health and Quality of Life

·         Economy

·         Effective and Responsive Council


Following early engagement with key partners, an extensive public consultation programme had been launched in July to gather the views and opinions of residents, visitors businesses and partner groups and organisations on the aspects of the Borough that they loved and valued, what they thought needed to be improved and the issues that they considered to be important factors for the futureof the Borough.


The consultation had taken place across a number of different channels including general and targeted promotion on a range of social media platforms, articles in Heathscene, promotion of the survey through the Surrey Heath Youth Council, Meals at Home, residents’ associations and neighbourhood watch schemes and the Borough Boards.  Officers had also attended public events across the Borough.  By the end of the consultation period, on 27th August 2021, a total of 703 full surveys had been completed and a significant amount of feedback had been received via social media and more detailed conversations at focus groups and feedback from local groups. 


It was noted that work to analyse all the feedback received was still underway, and emerging headlines had been included in the report.  It was reported that the aspects of Surrey Heath that respondents valued had included its green and open spaces and the rural feel of the borough, transport links, local facilities and amenities and the local community.  Respondents also felt that Surrey Heath was a safe area.  Areas which were considered to need improving had included: roads and traffic levels, public transport, facilities and services, levels of development, town and village centres and shopping facilities.


The draft strategy had been written to reflect not only feedback from members, partners and the public but also those priorities previously agreed by the Council including alleviating poverty and climate change.  Efforts had also been made to link targets in the draft Strategy with existing policies and work with key partners and delineate between those aspirations which the Council could facilitate or deliver and those aspirations where the Council could act as a community leader seeking change through lobbying on behalf of residents.


Arising from the subsequent discussion of the draft Strategy the following points were noted for each of the agreed priorities:


Priority: Environment


·         Consideration needed to be given to tackling air inequality and pollution across the Borough and not simply focusing on air quality.

·         A balance needed to be struck between preserving the green nature of the Borough and ensuring that people’s quality of life was not unduly impacted by policies restricting the removal of trees.



Priority: Health  ...  view the full minutes text for item 11/PF


Complaints Monitoring Report 2020/21 pdf icon PDF 386 KB

To receive and comment on a report summarising the outcome of complaints received by the Council during the 2020/21 municipal year.


The Committee received a report summarising the outcome of complaints received by the Council at either Stage 2 or Stage 3 of the Council’s Corporate Complaints Policy.


During the 2020/21 municipal year, 28 formal complaints had been dealt with at either stage 2 or stage 3 of the Corporate Complaints Procedure (compared to 17 in 2019/20).  Of these, 21 had been found to be not justified, four were found to be partly justified and three had been found to be justified.    From the seven complaints that were considered to be justified or part justified five related to operational matters and a failure to respond to the resident concerned in a timely manner.


During 2020/21 the Local Government Ombudsman investigated seven complaints relating to Surrey Heath Borough Council of these one was not upheld, three were referred back to the Council for local resolution and three were closed after initial enquiries.  The Local Government Ombudsman made no recommendations to the Council in relation to any of the complaints it had investigated.


It was recognised that whilst Covid-19 had impacted on the Council’s resources, it was accepted that this should not be a reason for delivering a poor customer experience to residents.  The Council’s Management Team had committed to a fundamental review and refocus of customer service including the implementation of revised service standards as well as staff training and development.


In recognition of the fact that planning matters constituted a significant proportion of the complaints received, the Planning Advisory Service had been engaged to holistically review the Council’s planning processes with a focus on improving the service that people received.  The review would start at the end of October.  It was agreed that the Committee would receive an update on the findings of the review.


The Committee noted the report.







Executive Portfolio Update: Planning and People pdf icon PDF 346 KB

To receive an update on key areas of work within the Planning and People Executive Portfolio over the last twelve months.


The Committee received a report summarising the Council’s work during the first six months of the 2021/22 municipal year which were encompassed within the Planning and People Executive Portfolio; a portfolio which covered a number of areas including planning policy and conservation, planning enforcement, development management, building control, drainage and land charges.


It was reported that at the current time, work to develop a new Local Plan was focused on identifying sufficient suitable land to meet both the Government’s identified housing need and the five year land supply targets for the Borough and the requirement for additional Gypsy and Traveller sites; the constrained nature of the Borough’s landscape with its proximity to amongst other things Sites of Special Scientific Interest, Green Belt and areas of flooding and the lack of Suitable Alternative Green Spaces (SANGs) to mitigate homes developed in the west of the Borough made this particularly challenging.


The Committee was informed that the latest Gypsy and Traveller Accommodation Assessment (2020) showed a significant need for Gypsy and Traveller pitches in the Borough and it was stressed that without a viable Gypsy and Traveller Policy the Local Plan would be found to be unsound at the examination stage.  This would in turn leave the Borough vulnerable to unsuitable and unsustainable developments.


The Council’s target of 35% of new housing provided in developments of more than 10 units to be affordable had been missed for a number of years.  A fact that was attributed to a combination of developers stating that the provision of a high volume of affordable housing made developments unviable and negotiating a reduction in the number of affordable units to be provided and many developments being completed through the Prior Approvals process which did not place a requirement on developers to deliver a proportion of affordable homes.


Developers seeking to reduce the levels of affordable housing in a development were required to provide a viability assessment which was independently checked before any agreements were reached.  However the Council was bound by the requirements of the National Planning Policy Framework when assessing requests for a reduction.  It was noted that the situation with regard to affordable housing was expected to be exacerbated by the introduction of the Government’s First Homes Scheme which would require the first 25% of any new development to be classified as a First Home and offered for sale at a reduced rate.


There had been a significant increase in the numbers of planning applications from homeowners seeking to build extensions submitted for consideration.   Consequently, it had proved a challenge for officers to always determine applications within the statutory timescales of with 64% of minor development applications being determined within the 8 week statutory timeframe and 67% of major development applications being determined with in the 13 week timeframe during the first quarter of 2020/21.  It was noted that the threshold for Government intervention in respect of determining planning applications was 50%.  To alleviate pressure on the Development Management Team and speed up  ...  view the full minutes text for item 13/PF


Review of Public Realm Works pdf icon PDF 124 KB

To consider the proposed terms of reference for a Task and Finish Group to look into the additional costs incurred by the public realm works in Camberley town centre.


The Group received a report setting out the proposed remit of the Task and Finish Group that had been convened to examine the over spend on public realm works in Camberley town centre.


The Group was informed that the Monitoring Officer would be conducting a review of of the circumstances leading to the increased costs of the Public Realm project and this would form part of the Task and Finish Group’s final report.


It was requested that any comments on the Task and Finish Group’s remit be forwarded to Councillor Mylvaganam in the first instance.


Work Programme pdf icon PDF 194 KB

To consider the Performance and Finance Scrutiny Committee’s work programme for the remainder of the 2021/22 municipal year.

Additional documents:


The Committee received a report setting out the work programme for the Performance and Finance Scrutiny committee for the remainder of the 2021/22 municipal year.


It was agreed that the following item would be added to the work programme:


·         Review of Planning Processes


The Committee noted the report.