Agenda item

To consider the report of the Chief Executive (attached).

The Council considered a report exploring the applicability of the ISO 9001 standard to services being delivered by the Council.  The item was being considered following a motion agreed by the Council on 27 October 2021. A report had been considered by the Performance & Finance Scrutiny Committee at its meeting on 19 January 2022 and the comments and recommendations from the Committee were noted. 

It was moved by Councillor Alan McClafferty and seconded by Councillor Robin Perry that

(i)            the key principles that underpin the ISO 9001 and related quality and customer service standards, be used to inform the Council’s approach to delivering improved performance and customer focus across the organisation; and

(ii)          in line with the feedback from the Performance and Finance Scrutiny Committee, Option 2 in the report , namely that the Council seeks full ISO 9001 certification across all functions, not be supported and is removed as an option.

It was moved by Councillor Cliff Betton and seconded by Councillor Morgan Rise that the motion be amended by removing (ii) and replacing it with the following wording:

“the Council works towards certification of ISO 9001.”

The amendment was put to the vote and lost.

RESOLVED that

(i)     the key principles that underpin the ISO 9001 and related quality and customer service standards, be used to inform the Council’s approach to delivering improved performance and customer focus across the organisation; and

(ii)   in line with the feedback from the Performance and Finance Scrutiny Committee, Option 2 in the report (that the Council seek full ISO 9001 certification across all functions, paragraph 4.2) not be supported and is removed as an option.

Note: it was noted for the record that Councillor Graham Alleway declared that he was employed by QMS UK Ltd as a consultant for certification and an IRCA certified auditor for compliance to the standard. However, he advised that QMS UK Ltd did not certify public bodies and he would be retiring the following day.