Councillor Cliff Betton to move that
“this Council RESOLVES that
(i) it needs a quality management system which:
a. needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and
b. aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements; and
(ii) the Chief Executive be asked to produce a report for consideration by the Full Council on 15December 2021 in respect of the resources and timescales required for Surrey Heath Borough Council to become certified to the ISO 9001:2015 standard and to determine whether the standard should apply to departments that outface to residents and outside bodies, or to the Council as a whole.”
Minutes:
It was moved by Councillor Cliff Betton and seconded by Councillor Graham Alleway that
“the Council RESOLVES that
(i) this Council needs a quality management system which:
a. needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and
b. aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements; and
(ii) the Chief Executive be asked to produce a report for consideration by the Full Council on 15December 2021 in respect of the resources and timescales required for Surrey Heath Borough Council to become certified to the ISO 9001:2015 standard and to determine whether the standard should apply to departments that outface to residents and outside bodies, or to the Council as a whole.”
It was moved by Councillor Victoria Wheeler and seconded by Councillor Edward Hawkins that the motion be amended by replacing the wording in (ii) with:
“the Chief Executive be asked to review the findings of the Performance & Finance Scrutiny Committee and further review how applicable the standards of ISO9001 are and could be applied to each service function, with this to be reviewed by the appropriate committee and a full report to be brought to the Full Council within the first quarter of 2022”.
As Councillor Cliff Betton indicated his agreement to this change the motion was amended without a vote.
RESOLVED that
(i) this Council needs a quality management system which:
a. needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and
b. aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements; and
(ii) the Chief Executive be asked to review the findings of the Performance & Finance Scrutiny Committee and further review how applicable the standards of ISO9001 are and could be applied to each service function, with this to be reviewed by the appropriate committee and a full report to be brought to the Full Council within the first quarter of 2022.
Note: It was noted for the record that Councillor Graham Alleway declared that he was employed by a certification body as a consultant and certified auditor of the ISO standard.