Issue - meetings

The Committee received an update report on the mobilisation process. Members were advised that mobilisation for Woking would be in two phases and all data was being scrutinised for accuracy and quality.

The JWS website was up and running and resolutions had been carried out quickly partly due to the new Incab technology.  The garden waste system was also set up on line and customers could renew subscriptions as well as new customers being able to sign up to the scheme on line.

From 11 September, Amey commenced receiving calls from Woking residents at their contact centre.  There was a dedicated Amey Surrey telephone number.  Hours of operation however, were not in line with the method statement and discussions were still taking place to agree a resolution.

Vehicles had been ordered for Surrey Heath and they would be delivered during the summer. Hire vehicles would be used in the interim.

Members agreed the priorities for the next two months:

·        Introduction of Amey webforms in Elmbridge

·        Resolve contact centre opening hours

·        Workshop to programme how Surrey Heath garden waste customers can be transitioned onto the Amey garden waste service.

·        Further development of JWS and contact centre processes

It was brought to the attention of the Committee that the online form for the garden waste scheme for Woking was lengthy. It was felt that this needed to be streamlined. This would be reviewed.

Resolved that the report be noted.