Issue - meetings

Councillor Josephine Hawkins, the Corporate Portfolio Holder reminded the Committee of the areas covered by her Portfolio and gave a brief description of each of the following services and functions:

Children’s Champion

Communications and Marketing

Community and Revenue Grants

Contact Centre and Post Room services

Corporate complaints and Ombudsman matters

Equalities

Town Twinning

A large number of questions had been received from Members in advance.  As a result, the Chairman had agreed that councillors would be restricted to no more than 3 questions each.  Responses for any of the submitted questions which were not answered at the meeting would be dealt with at briefing meetings with officers or by written responses.

Councillor Josephine Hawkins responded to questions including:

1.           Communications and Marketing

a)              the number of social media posts made in support of consultations at the current URL of “consultations” and the list of these posts;

b)              how brand and reputation was measured;

c)              how the effectiveness of press releases was measured.

2.          Child Protection, forced marriages and Female Genital Mutilation - the progress the Council was making to deal with these issues.

3.          Contact Centre - recent customer service satisfaction levels.

4.          Camberley International Festival and the Camberley Carnival.

a)              numbers of footfall in the Camberley Town Centre both before and after the event;

b)              the increase in revenue for the retailers because of this event;

c)              the level of resident participation and how it was measured.

5.          Surrey Heath Young Citizen Event – the extent of parental responsibility for their children’s safety.