Amey Presentation
Minutes:
A presentation was given by David Martin (Development Director) and Darren Peck (Principal Bid Manager) from Amey.
Members noted the introduction to the company and its multi-functional approach to integrated waste and cleansing. Members were advised that Amey’s priority was to provide services to the community and to maximise service delivery at the point of delivery.
They were also advised that Amey had adopted a ‘brilliant basics approach’, customers would notice a difference in service but not in delivery’. Some Members were concerned about this phrase as it could cause concern with the public. It was suggested that ‘enhancement in service’ be used when communicating to the public. It was also noted that there may also be a dip in service at the very beginning and careful communication of this needed to be carried out. Pat Hindley, Communications SCC, advised that the message would be carefully developed by her and her team.
Amey discussed their investment in technology and the IT system Work Manager. Members were a little concerned about the 360 cameras on the vehicles and the regulations with CCTV on the street. Amey reassured Members that cameras focussed just around the immediate vicinity of the vehicles only and in the interests of safety to the public and staff.
Communication about the contract change, particularly where the Green Waste collections were concerned, needed to be carried out carefully as the green waste collections for Surrey Heath had been outsourced to Biffa. Surrey Heath would need to include articles on green waste and the new contract in their residents’ magazine and on their website.
Amey discussed the key actions regarding mobilisation and reassured Members that everything was on track.
The Chairman thanked the representatives of Amey for their time and useful presentation.