Agenda item

The Executive considered a report summarising the performance of the Council against corporate objectives, priorities and success measures, for the period 1 April 2016 to 31 March 2017.

Members welcomed the successes reported on, such as the Joint Waste Contract and whilst it was noted that future reports would better clarify which achievements referred to what target, the following areas were highlighted:

(i)            Case studies – Consideration would be given to using case studies to assist in evaluation, in areas such as services to people living with dementia, subject to maintaining the confidentiality of individual residents;

(ii)           Car Parking – Lower occupancy targets had been set than in neighbouring boroughs because those areas had higher levels of commuters;

(iii)          Temporary Accommodation - Whilst the number of households in temporary accommodation was in constant review, this would be addressed through the Local Plan rather than the annual performance report; and

(iv)         Complaints – The main area generating complaints is planning, where members of the public are dissatisfied with planning outcomes. Further work had been commissioned to address this often very complex form of complaints.

Resolved, that the 2016/17 End of Year Report be noted.